Utility Division

Utility Billing Department Hours:  8am-5pm  Monday-Friday

The utility billing division provides customer billing services for water, refuse, and sewer.

To start services you will need to visit the Utility Billing Department offices located at 315 N. Douty Street to fill out an application. Please make sure that you bring a valid/current Government Issued Photo ID. If you are a tenant you will also need to bring in a your rental/lease agreement, or if you have acquired a property, you will also need to bring the closing documents showing you are the new owner.


If you would like to pay your bill online or by phone please click here.

To have questions answered regarding utility services (water, sewer and refuse collection) please call:

Utility Division Policies

• Ordinance NO 20-01  SB 998
• Water Service Discontinuation Policy - English
• Water Service Discontinuation Policy - Spanish
• Water Service Discontinuation Policy - Chinese
• Water Service Discontinuation Policy - Korean
• Water Service Discontinuation Policy - Tagalog
• Water Service Discontinuation Policy - Vietnamese 

Utility Division Forms

• Start Utility Service Form - Landlords Only
• ACH Direct Payment Form 
• Start Utility Service Form
• Stop Utility Service Form
• Landlord Continuous Service Form
• Change Personal Information
• Refuse Service Changes